Oracle Digital Business Experience

Get offers to market faster than the competition

Enterprise product catalog

Manage commercial offers and digital assets across lines of business from a single unified catalog.

No-code offer and promotion design

Work faster with a no-code design experience for offers and promotions.

Offer cloning

Quickly create new offers by cloning an existing offer and altering components, pricing, or terms.

Zero-configuration offer introduction

Launch offers to market faster—no IT required—with zero-configuration offer introduction.

Close deals faster and maximize sales productivity

AI-driven sales automation

Increase sales rep productivity by unifying customer data in a conversational dashboard with AI-driven lead scoring, predictive forecasting, semantic product search, intelligent configure, price, quote (CPQ), contextual recommendations, and GenAI insights to inform sales activities.

Sales AI agents

Generate quotes and close deals faster with AI agents for opportunity management, email generation, meeting follow-ups, CPQ, proposal generation, ordering, and more.

Configure, price, quote

Improve order capture across channels with guided order capture flows, asset-based and bulk ordering, network order entry, compatibility and eligibility checks, and contextual upsell recommendations.

Fulfill orders faster with precision

Automate order delivery

Deliver orders faster by decomposing and dynamically creating a unique orchestration plan for each order.

In-flight order revisions

Allow customers to make changes to in-progress orders and eliminate the unnecessary fulfillment of revised orders with intelligent order change management.

Manage order fallouts

Reduce fallouts by leveraging best effort fulfillment, managing fallouts at the line item level, resuming processing upon failure resolution, and automatically raising trouble tickets in the CRM system.

Real-time status updates

Get real-time updates on order and line item status throughout the fulfillment process.

Boost revenue and monetize anything

Attribute- and event-based charging

Stimulate revenue growth by charging for any measurable event or definable attribute across 2G to 5G networks.

Flexible billing models

Maintain and expand revenue streams with prepaid, postpaid, subscription, ad-supported, and pay-per-view billing.

Comprehensive billing and revenue management

Manage billing operations and track the flow of revenue with billing, invoicing, payments, receivables, a general ledger, assurance, collections, and reports.

Gifting, loans, and installments

Improve customer experience and reduce churn with gifting, loans, installments, and promise-to-pay options.

Deliver hyperpersonalized and efficient customer care

Customer 360

Provide consistent customer experiences with a complete, unified view of each customer’s billing history, orders, and service requests across channels.

AI-powered agent experiences

Resolve customer requests faster with intelligent tools for automatic call routing, search, next-best action and offer recommendations, sentiment analysis, service request classification, and interaction summaries.

Call deflection

Deflect calls from the contact center and empower customer self-service by integrating AI chatbots, publishing knowledge articles across channels, and delivering real-time updates to self-service channels.