Category 481
Discussion List
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Questions Regarding Authentication for Oracle Generative AI Agents IntegrationHello, I'm trying to implement some features of Oracle Generative AI Agents within Oracle Service Cloud (RightNow). I came across this blog post, which demonstrates how … -
Customer Portal not responding for some users on Microsoft EdgeSince the patch upgrade to 25B. We have had a number of users report that the customer portal questions page is not responding. All our users use the latest version of M…
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report with siblingsHello, I am trying to build a report with sibling answers. For example, the report would contain the EN ids, FR ids, and Spanish Ids. Has anyone done this? Thanks Nik -
How can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C RightnowHow can I add a custom button to the Live Chat UI in the Agent Browser UI in Oracle B2C Rightnow.SowmyaReddy 31 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Answer Publish at Specific TimeB2C Service support publishing an answer at a specific date, but, at the moment, it doesn't support publishing at a specific time out of the box. This article explains h…Jacob George-Oracle 61 views 1 comment 2 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service
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How can I export Large Amount of records from the object at once efficiently?I need to retrieve the total records for an object that contains Millions of Records . To filter the data, I applied a "Record Created Date" filter and attempted to down…SowmyaReddy 21 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service