Category 285
Discussion List
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Fetching logged in OSvC user Id on load of OPA interviewSummary: Dear All, We have requirement of fetching logged in user's ID on load of OPA interview. This is needed as we have different OPA interviews to be visible based o…Sandip Mitra 36 views 1 comment 0 points Most recent by Cecilia Mireles-Support-Oracle Intelligent Advisor for B2C Service -
OIA Agent Interviews embedded in Non-Oracle applicationsSummary: We have several OIA interviews as part of an existing B2C Service setup. We would like to embed these interviews in an external telephony application to capture…
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …Patrick Duhaime 111 views 15 comments 0 points Most recent by Debayan Chakraborty Intelligent Advisor for B2C Service -
Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…BrunoQuevedo 201 views 12 comments 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa…User_2025-02-10-13-20-02-679 69 views 2 comments 1 point Most recent by Suresh Cheera Intelligent Advisor for B2C Service -
Is there a way to run a customization when a user navigates away from a certain screen?Summary: We have an OIA customization that we want to run when a user navigates away from a certain screen. We've added a custom property ("screen") to the relevant scre…Andrew! 51 views 4 comments 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…Jiya Mariam Paul 51 views 1 comment 0 points Most recent by Jamal Martin Intelligent Advisor for B2C Service
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…devbabu49 81 views 5 comments 0 points Most recent by Jenny Truong-Scognamiglio Intelligent Advisor for B2C Service
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Intelligent Advisor Workspace Control with SAML SSO X-Frame-Options DENYSummary: By default our IDP (ADFS) is blocking the use of the Intelligent Advisor control on our workspaces in production. This is because X-Frame-Options: DENY is in pl…CGS DBA 91 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Hub Flow: rules need helpwe are trying to convert rules from OPM to the OIA Hub Flow Rules. current OPM rules is: in OPM "the other student" is no need to define. how this will be setup in the F…
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While updating a custom menu field in cutom object, menu field is not updatingI have used this script in my BUI while saving the record, but the menu field is not updating, for normal text fields i am able to update the data,can anyone please help…Haribabu Arigela 71 views 5 comments 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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How to add custom button in policy modelling OPAPlease provide detailed steps or relevant documentation on how to implement a custom button in Oracle Policy Modeling using a JavaScript extension. This should include i…
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Getting 401 Unauthorised Deployment in OIA interviewsI have created a interview in policy modelling and deployed successfully to Oracle intelligent Advisor Hub. While launching the interview getting error as "401 unauthori…Dara Nagasai 61 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for B2C Service -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece…JAJ-Oracle 81 views 4 comments 0 points Most recent by User_7U7CL Intelligent Advisor for B2C Service -
Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…RebeccaM 111 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to add button to near add a response/add a private note/ add customer entry in incidents screenCan we add a button near add to response. If we click on the button, it should be able to perform actions related to the SMS integration where the communication is sent …User_8XWB9 81 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a…
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Is it possible to insert a percent sign (%) in Intelligent Advisor?Summary: Hi there, our use case need ot have percent sign as a static text in the intelligent advisor after a input column. However OIA recognize percent sign as a field…Shirley.Q.Motiv 41 views 1 comment 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …Shirley.Q.Motiv 71 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Is it possible to update Intelligent Advisor Production Site URL?Summary: I want to reach out and see if anyone knows whether it is possible to update Intelligent Advisor Production Site URL? Content (please ensure you mask any confid…Shirley.Q.Motiv 41 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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How to add additional user to cx.rightnow.comSummary: Is there any documentation to provide so the the cx.rightnow.com administrator can add additional user to manage (Create/update) support tickets? Our administra…Shirley.Q.Motiv 91 views 1 comment 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …Martijn Tromm 81 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service