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Discussion List
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Bell Notification and Sound Alert in Oracle RightNowHello, I'm currently working with Oracle B2C Service (RightNow) and I'm trying to configure the system to trigger bell notifications and sound alerts in the following sc…Feyza Yılmaz 32 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Communication Channels -
Not consider Email history for specific mailboxes configured in systemHello, We have a mailbox configured in system that allow the automatically creation of SR, raised proactively by internal users in name of the customer. Nevertheless, in…
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with email rules could we distinguish between a new query and a replySummary: Im new to working with email rules. I want to be able to tell the difference between a new query, and a reply to an existing/previous query. I cant see any opti…
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Replies to forwarded incidents are added to the thread as customer entriesSummary: We frequently forward incidents (using the forward button) to internal non-OSC staff so they can assist. When the non-OSC staff replies, their response is added… -
How to block contacts from being createdSummary: How to block contacts from being created from the "Ask A Question" page Content (please ensure you mask any confidential information): I have had hundreds of sp…
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how to setup forwarding rule from gmail to oracle cloud fusion mail ?Hello, We have a requirement from client to setup forwarding rule from gmail mail address to oracle cloud fusion mail for inbound service request processing. As per docu…Amina Fajic 125 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Fusion Applications Administration
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Can we create PO on item based (of which PR is made of description based)Summary: There's a requirement from client where he wants to create PO based on items only if PR is created based on item description also. Scenario: PR is created using…Shahtaab Ahmed 41 views 1 comment 2 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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I want to delegate my Final approval of PR to User A, for PO approval to User B.Summary: Hello Team, I am an approver for multiple transactions (Final approval of PR, PO Approval, Strategic quantity approval). As an approver, I want to delegate my F…Eka Srivastava 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels -
Request Denied message: use incoming mailbox instead of default mailbox?Summary: Can the incoming mailbox be used for Assistence Request Denied messages instead of the default mailbox Content (required): When a person on BCC responds to an i… -
Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…Janitha Perera 21 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 44 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 33 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels