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I lost my MFA because I changed my mobile phone.

edited Apr 22, 2025 8:09AM in OCI - General 1 comment

Summary:

I lost my MFA because I changed my mobile phone.

Content (please ensure you mask any confidential information):

My Oracle Cloud Email is: 175213942@qq.com

Version (include the version you are using, if applicable):

I lost my MFA because I changed to a new phone, and I need a credit card number for online assistance. I renewed my credit card because it expired, and now the card number and date have been changed. I would like to ask if resetting MFA can use email verification or SMS verification. Now when I enter Oracle Cloud, I am stuck at MFA. Please help me.

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