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New recognition or award programs not saving
Summary:
Not able to create/save a new recognition or award program. Please advise how to troubleshoot.
Content (please ensure you mask any confidential information):
The implementor user has the 2 roles below assigned:
ORA_CEL_WORKFORCE_RECOGNITION_AND_AWARD_PROGRAM_ADMINISTRATOR_JOB
ORA_CEL_WORKFORCE_RECOGNITION_AND_AWARD_SPECIALIST_JOB
Steps followed:
- Navigate to My Client Group - Show more - Celebrate
- Click on the Configure Programs - Click on Add Program
- Create either a recognition or an award
- Enter the program details, then select Save
The buttons then greys out and hangs on the page indefinitely (30min+). After hitting refresh, we're taken out of the page and the new program is not added.
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