To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Communication Channels
Discussion List
-
Dropdown list missing in agent Co-browse ViewContent I searched through forums to see if this is an issue or an expected browser behavior, but when we use cobrowse and if a customer select a dropdown field, the age… -
Modifying the expire days for Proactive nochat cookieContent Hi All, We enabled proactive chat for one of the interface and based on the few posts in the community I observed below points for proactive chat * If a chat is … -
Exporting a list of over 500 Users from Co-BrowseContent We have well over 500 users in our co-browse application. How can I export a list of users for compliance? Thank you,User_2025-02-03-20-29-17-872 32 views 3 comments 0 points Most recent by User_2025-02-03-20-29-17-872
-
Multiple Co-browse sessions.Content Hey everyone! I would like to know if I can two or more Co-browse sessions when are using different chat sessions? Same agent attending two or more customers are…
-
Agents adding attachmentsContent Sorry - I am sure this has been asked before - is there a way for agents to add attachments when chatting with a customer? The customer can do it but the agent c…User_2025-02-03-19-49-57-702 21 views 2 comments 0 points Most recent by User_2025-02-03-19-49-57-702
-
Co-browse terms and conditionsContent When we add text to the Terms and conditions text box in the co-browse configuration the link that is created opens to a 404 page error. I don't see anywhere in …
-
Chat TimerContent I would like to know if there is a way for the timer to stop or end if the customer decides to leave either while in queue or connected with an agent. I noticed … -
Self service flow report.Content Is there a report that brings (within RightNow) information from the "self service path" that the customer made within the service portal? Like "Frequently Asked…
-
Cost per ChatContent Greetings my fellow Hero's! Wondering if anyone is willing to provide the cost per Chat for your organization? Or if you're on the Oracle side of the equation wh… -
Replace chat request coming in OSvC agent desktop to Siebel application.Content Hi Gurus, We have a requirement where we want to keep RN Chat in Siebel application. When chat is initiated it comes up as a request on the Oracle Service Cloud …User_2025-02-03-21-38-01-427 22 views 5 comments 0 points Most recent by User_2025-02-03-21-38-01-427
-
Continues Chat?Content Hi, Is there a way to automatically bring in old transcripts (eg. last 3 chat incidents) into a new chat sessions when client initiates? This way the client can …
-
Adding a private note through the chat workspaceContent Hi everyone, I will start off by giving a bit of background - below is the workflow of our chat agents: * A new associated incident is being created and opened a…User_2025-02-03-19-46-58-947 27 views 2 comments 0 points Most recent by User_2025-02-03-19-46-58-947
-
Transfer Advanced Routing Chat but need new skillContent We have a bunch of skills routing into a single TechSupport queue. Agents get assigned chats based on their assigned skills. Works great! However, if a chat come… -
Delete Chat LogsContent Hello, How to delete chat logs between agent and customer? Any possibility? Or Can we edit all chat messages for a single customer to blank? I could find all cha…User_2025-02-03-17-50-44-097 26 views 3 comments 0 points Most recent by User_2025-02-03-17-50-44-097
-
How to mantain the same session opening other tabs of the website?Content Hi all, We are implementing the Oracle Right Now chat using the chat widget. Currently, the chat opens in a separate window from which it was invoked, however, I… -
Agent Notification of Chats Waiting in QueueContent I wonder if it is possible to create a popup for chat attendants when their sessions are full and a new chat enters their queue? Edited by Jessica Bradley to inc…
-
chat control - HTML confusing to agentsContent A lot of our standard text has HTML that we need to give to customers. However, sometimes the agents need to add a bit of clarifying text before sending the stan…User_2025-01-28-05-44-49-224 49 views 4 comments 0 points Most recent by User_2025-02-03-19-46-15-996
-
On submit update lauch page form fields data based on custom field valueContent Hi, I have a added custom field of datatype yes/no in the chat_launch page. On clicking the submit button, if the custom field value is yes then I need to replac…
-
The Upload File Size Limitation on the Chat PageContent Hi, Currently we need to know the file size limitation when uploading the file on the Chat page, and whether we can set the limitation size for this? If availabl…
-
Associating pre-created incident to request chatContent I am using Connect Web Services to pre-create an incident (say ID-1), and than associate it with a chat session. The association is done through the Request Chat…
-
Can agents have the ability to send attachments during chat to customerContent Hi, We have a requirement where customer & agents can share files during the chat. Indeed, customer can send files using "Attach File". I do not see any such fea…
-
Do not submit survey for abandoned chatsContent Can I configure any rules that do not send satisfaction survey to Abandoned Chat? Version Service Cloud
-
Restyle the Cobrowse button UI.Content Hi, I need to restyle the Cobrowse button UI from standard/utils/CoBrowsePremium. I've searched but I could not find a solution for this in the documentation. Th…
-
Chat AvailabilityContent Is there a way to have Chat set to show Available when an agent is maxed out (placing the customer in the queue), but Unavailable if zero agents are logged in? V…
-
Web Chat now takes users to the Support Centre PageContent Our web chat would normally take the users to an available agent, but all of a sudden once they prompt for their name and email it takes them to the "Support Cen…
-
Re-connect with same chat agentContent One of our supervisors posed an interesting question. We enable our customers on the phone to connect to the same agent on subsequent calls, if they provide an i… -
What is the priority of the Client in a queue transfer?Content When I transfer a consumer from my queue to another, does he enter as the first one to be served or wait for those who are waiting to be served? If he has to wai…User_2025-02-03-17-19-40-969 13 views 5 comments 1 point Most recent by User_2025-02-03-17-19-40-969
-
Question box in chat workspaceContent Does anyone use the Question box? We are upgrading to 17D from August 2017 I noticed this is empty. Where is the end user presented this field to enter a questio…User_2025-02-03-19-38-44-342 22 views 3 comments 0 points Most recent by User_2025-02-03-19-38-44-342
-
chat_landing.phpContent Hi all! How can I make the client not be able to access the chat_landing directory without passing through chat_launch? Version Customer Portal -
Chat is not Currently AvailableContent This is definitely a newbie question, but I could really use a push in the right direction here. I'm attempting to turn chat on for my organization. We have purc…